Trip canceled due to COVID-19? 7 On Your Side has tips to get a refund from Airbnb

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NEW YORK (WABC) — Airbnb says it has refunded $1 billion to hosts and vacationers who booked and canceled journeys due to COVID-19, however 7 On Your Side continues to get complains from vacationers unable to get their refunds.

It was a Sigma Gamma Phi reunion for a group of 12 sorority sisters who had been all latest graduates of Oneonta College,

Danielle Grieco discovered the home for lease in Rhode Island on Airbnb, collected the cash from her 11 pals and made the deposit for Memorial Day Weekend.

They paid the $1,010, after which got here the early warnings about coronavirus.

“It was March, we thought May would be OK, we will wait, we ended up waiting until May 1st then we said we had to pull this,” Grieco mentioned.

Then in May, the state of Rhode Island posted clear guidelines for guests that banned gatherings of greater than 5 folks and the state issued a necessary two-week quarantine for vacationers.

“I messaged Airbnb May 1st and I sent them the stuff from the Rhode Island website that said no more than five people the quarantine,” Grieco mentioned.

“Clearly the state of Rhode Island said do not come here..and then Airbnb said that’s not extenuating circumstances,” Greico’s mother Sandra Grieco mentioned.
She bought concerned when the girls – most in grad faculty or working their first jobs – solely bought $104 again which added up to simply $9 every.

Airbnb’s “Extenuating Circumstances Policy” permits full refunds if one of many travel celebration died, suffered an harm or sickness or if there’s a government-mandated travel restriction.

The firm nonetheless rejected their refund request after which additionally charged a cleansing price.

“I was furious,” Sandra Grieco mentioned. “They got charged a cleaning fee for a house they never went to, a $300 cleaning fee.”

When the mother-daughter duo could not attain anybody at Airbnb, they’d an legal professional ship a licensed letter – twice.

When they did not get a response, they determined to attain out to 7 On Your Side for assist.
Almost two months after canceling the rental, Grieco mentioned she lastly awoke one morning to a number of emails apologizing and providing her the complete refund.

Airbnb apologized to Grieco, stating their response fell in need of their excessive requirements.

Some huge takeaways: Read your rental settlement guidelines rigorously – particularly cancelation clauses. Then, if you happen to want to cancel, collect documentation to show your case.

This may probably embrace physician’s letters or screengrabs from a state’s web site. And keep in mind to be persistent.

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